If you your surface appears dull and rough, stained, chipped or damaged it is time to hire a profession stone craftsmen. In fact, if you are at the point where you are searching for a cleaner that will work because nothing else is working , stop and call a stone restoration company. 9 times out of 10 the problem is either due to a worn surface that is holding dirt, casting micro shadows, and cannot reflect light true, or a build-up of wax from the use of an improper cleaner.
Don’t feel bad, we clean up after janitorial companies and hotel staffs everyday for the same reasons. What works on one surface will not necessarily work on another. A ceramic tile is impervious to acids (thought its grout is not), but a marble surface will lose it shines once cleaned with acids which can dissolve marble quickly (just place a fresh cut lemon wedge on a piece of marble for a few hours and you will see a perfect imprint in the stone that you cannot “wipe or clean” away.)
A rough surface means damage and wear, which requires a professional who understands how to grind, hone, polish, seal and feather a repair into the balance of the floor. The good news is there is virtually nothing you can do to a stone that a certified stone craftsman cannot repair.
On the flip side, a properly maintained floor won’t require the attention of a marble craftsman for 5 to 7 years of normal household wear and tear, and even longer if maintained using the appropriate surface safe products routinely.
Keep in mind, just because someone says their product is safe, does not mean it is, just that they did not see an effect over the period tested.
Remember to not only chose the right floor and counter-top restoration company, make sure you are using the right stone cleaners from the beginning.